Azelaic Acid

We currently honor and accept all major credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders.  If you are having difficulties checking out, we recommend contacting our team or trying a different card.

Eastern Standard Time.

U.S. SHIPPING OPTIONS

We ship to the contiguous United States via UPS Ground for $5.99 or COMPLIMENTARY shipping for orders over $99. Orders shipping to Alaska, Hawaii or Puerto Rico must ship via 2nd Day Air for a fee of $20. 

• $5.99 Flat Rate UPS® Ground for orders less than $99 – 3-5 business days
• Complimentary UPS® Ground for orders $99 or greater – 3-5 business days
• UPS 2nd Day Air® – 2 business days after ship date
• UPS Next Day Air® – Next business day after ship date

Please expect a processing time of 1-2 business days for your order in addition to the transit time.

At this time, we do not ship to APO/FPO, PO Boxes or to international addresses.

SHIPPING CONFIRMATION

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.

RETURNS AND EXCHANGES

We strive to exceed the expectations of our customers with our products and dedicated service. We stand behind our products and are committed to providing customers with the most effective and highest quality professional skin care products on the market. If the product you purchased did not meet your expectations, please feel free to contact our team. 

Important Information Regarding Returns

• Prior authorization is required on all returns. 
• Our team is available Monday through Friday, 8:30 a.m. to 7:30 p.m. Eastern Standard Time.
• We only accept the return of products originally purchased through our website or in our office. If you would like to return a product purchased from one of our authorized partners, please contact them directly regarding your return.
• Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered or damaged.
• We are not responsible for return packages that may be lost or damaged in transit.
• Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
• We do not accept any product returns, exchanges, or refunds after 30 days from the date of purchase.
• We reserve the right in our sole discretion to reject returns or charge for the product and shipping & handling costs in cases that do not meet our return requirements or that otherwise indicate abuse of the return policy.